Five Customer Engagement Trends That Will Continue In 2021

In many ways, our world may be changed forever by the events of 2020. Yet for marketers, the mission has remained largely the same: to provide a seamless customer experience across every digital channel. It’s true that this mission got trickier in 2020. But even before the pandemic transformed how consumers shop, travel, work, learn and interact with their favorite brands, marketers were figuring out how to use technology to offer the right content at the optimal time. The major difference they
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